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Home > News Releases 

For Immediate Release

Mercy Gives Voice to Patients Unable to Speak

Oklahoma City — To communicate or not to communicate is the dilemma for many patients in an Intensive Care Unit (ICU). Oftentimes, patients try to scribble something down on a pad of paper to tell their doctors, nurses or family members that they are experiencing more pain, need to go to the bathroom or are feeling dizzy.

But now with an electronic communicator pad at Mercy, patients who can’t talk for various medical reasons can simply push a button to communicate everything from being hungry to being too cold, needing a family member to finding their glasses, and figuring out what day it is to turning off the television. And for anything else the patient needs to say, they press an alphabet key to spell out sentences on a screen.

“We have patients every day who are very ill and they struggle to communicate something as simple as the fact that they need to go to the bathroom,” said Sandie Rowe, RN, BSN, CCRN, nurse manager for Mercy’s ICU. “They can’t talk because they have a breathing tube down their throat or they’ve had a stroke. It can be very frustrating for patients who can’t speak to try and communicate.”

Thanks to a Delaware nurse who invented the pad and AstraZeneca, a drug company distributing the new technology, Mercy now has 36 pads, one for every ICU room, as well as bilingual pads for Spanish-speaking patients. Each pad has about 30 buttons dedicated to single issues, such as “what time is it?” and “I need my family,” gleaned from research of the most frequent patient concerns.

“Patients love the pads because they can simply push a few buttons to get across anything they need to say,” said Rowe. “It gives them a voice they didn’t have before. They can even punch buttons to communicate their level of pain. It has been a great tool for patients at Mercy.”

Press release dated: May 22, 2007

 

Mercy Health Center, the first Magnet hospital in Oklahoma and among only 3 percent of hospitals in the nation to be awarded Magnet status, is a member of Mercy Health System of Oklahoma and the Sisters of Mercy Health System. Magnet-designated facilities: report higher patient satisfaction rates, deliver better patient outcomes, provide more nursing care at the bedside of patients and consistently outperform non-magnet organizations.

A member of the
Sisters of Mercy Health System