Quality indicators:

Why should patient satisfaction be important to you?

Patient satisfaction surveys and scores tell us (and you) how well we take care of our patients. Was the food good? Was your room clean? Did you understand what your doctors and nurses told you? High patient satisfaction scores mean we’re doing a very good job of listening to patients and visitors.

This is the front page of a typical survey sent to most patients after their stay at Mercy Memorial.

Patient satisfaction:

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Who and what

is Press Ganey?

Press Ganey Associates is an independent organization that began measuring patient satisfaction in 1985. Press Ganey is the healthcare community’s top satisfaction measurement and improvement firm. One out of three hospitals nationwide look to Press Ganey to measure their quality of care. Nearly 8 million patients at more than 6,000 healthcare facilities complete surveys about their medical care each year. Learn more.

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