Quality indicators:

Why should patient satisfaction be important to you?

Patient satisfaction surveys and scores tell us (and you) how well we take care of our patients. Was the food good? Was your room clean? Did you understand what your doctors and nurses told you? High patient satisfaction scores mean we’re doing a very good job of listening to patients and visitors.

Patient satisfaction:

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We listen

Our patients tell us what they want
We are constantly looking for ways to improve our services. The best source for improvement is feedback from our patients. Here are a few recently implemented programs:

Patient call back
Mercy Memorial's  “Patient Discharge Call” program was developed to improve customer service. Specially trained patient service representatives call patients who have recently received care at the hospital. Believing that your care extends beyond the hospital wall, our representatives check to see if patients have questions about their discharge instructions or comments about the service and care they received while in the hospital.

Manager rounding
Our patients meet a member of our management team early in their hospital stay.  Hospital managers contact every new patient to be certain the service they receive meets their expectations.  We want to be sure you receive very good care for everything from clinical quality to cleanliness of your room to satisfaction with your food.  Managers provide a point of contact for patients so we can be sure we meet all of your needs while in the hospital.

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