Quality indicators:

Why should patient satisfaction be important to you?

Patient satisfaction surveys and scores tell us (and you) how well we take care of our patients. Was the food good? Was your room clean? Did you understand what your doctors and nurses told you? High patient satisfaction scores mean we’re doing a very good job of listening to patients and visitors.

Patient satisfaction:

<  1  2  3  >

Inpatient care

Experience and skill combined with compassion

Patient satisfaction results reflect the personal side of care:

• Are the doctors and nurses willing to listen, answer questions and explain treatments?

• How much time do the doctors spend with the patient?

• How clean is the hospital?

• How good does the food taste?

You can use patient satisfaction data to predict what your experience is likely to be.

Of the 50 areas included in the survey results, Mercy Memorial consistently scores above the national average for hospitals participating in the survey. Our patients tell us we are among the top hospitals nationally for questions about:

• Hospital admission and discharge

• Courtesy and compassion of our co-workers

• Our sensitivity to the inconvenience hospitalization can cause you and your family

<  1  2  3  >