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Patient and Guest Services
Admissions/Registration—Our
goal is to work with patients to thoroughly collect demographic and
financial information. You may register at one of the following locations:
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Inpatient admissions: Monday-Friday, 8 am to 5:30 pm
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Outpatient registration: Monday-Friday, 6 am to 6 pm
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Emergency department: 24 hours, 7 days a week
For more information call (580)
223-5400.
Billing Questions—Questions
about Mercy bills can be directed to 1-877-752-3252 or
by e-mail. You can also mail
payments to Mercy Memorial Health Center, PO Box 504433, St. Louis, MO
63150-4433.
Escorts—For those with special needs, a
hospital escort is available to help you. Patients with visual impairment,
who use wheelchairs or who have difficulty walking can ask for help in any
patient care area or at the Information Desks. There is no charge for this
service.
Interpreters—Mercy registration co-workers or
your nurse can arrange for a foreign language interpreter. Normally
there is no cost for this service.
Social Services—Social workers are available to
help patients and family members deal with financial, social and emotional
problems that relate to illness or hospitalization, including planning for
long-term illnesses and rehabilitation. If you'd like to speak with a social
worker, please ask your nurse and they will schedule that service for you.
Social Services can be reached Monday through Friday, 8 am to 4:30 pm.
For more information call (580) 220-6444.
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