Quality indicators:

Why should patient satisfaction be important to you?

Patient satisfaction surveys and scores tell us (and you) how well we take care of our patients. Was the food good? Was your room clean? Did you understand what your doctors and nurses told you? High patient satisfaction scores mean we’re doing a very good job of listening to patients and visitors.

Patient satisfaction:

<  1  2  3  4  >

Day surgery

Our focus is on our patients

Mercy’s Day Surgery center ranks among the top ambulatory surgery centers in the nation – in the 93rd percentile (based on information from Press Ganey Associates).

• Mercy scores in the top 2 percent of facilities in the country on questions about the quality of our physicians.

• Mercy ranks in the top 4 percent of hospitals when patients are asked how likely they would be to recommend Mercy to others.

• Our patients tell us we perform well on questions about courtesy of our co-workers, patient safety, explaining what to expect and overall rating of care.

<  1  2  3  4  >